FAQ

“I have a question about a product I ordered. Who do I contact?”

Go to contact us page.Can I edit text in my video through iMovie or Movie maker?”

No. You can not edit any text in video.

I can’t play my video in windows media player? What should I do?”
It is possible specially if you’re playing video on slow system. We recommend using VLC player.

I can’t play/open FLV file!
Please use VLC .

I want to receive my order on DVD but I also want to download them. How can I do this?
Please contact support team and they will get it done. Shipping charges extra!

My video shows video file name while playing. Can you fix that?
This is your video player’s property. Your video don’t have any file name.

I’m having trouble downloading. What should I do?

We recommend using a download manager for large files.

I’ve downloaded the files but I can’t seem to get them to Unzip. What should I do?

Be sure to have the latest version of your Unzipping application (winrar for Windows orThe Unarchiver for Mac). If you continue to have problems contact us.

How long are downloads available after delivery and what if I lose this information?

Download links will be alive for 10 days. If you lose this information, contact us and we will send you your video again.

My download details are not working

We recommend you use the Firefox web browser and to clear your internet cache prior to accessing our download session. Also, make sure there are no spaces before and after the email and password when you copy and paste them. Thanks.

Please make sure you are not accessing the download page through a proxy server.

I have a question about a product I ordered. Who do I contact?

Please contact support.